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Frequently Asked Questions

Teal Co-managed IT Services

Explore answers to frequently asked questions about our co-managed IT support.

Partnership & Process

What makes Teal Co-managed different from other IT service providers?

We combine business maturity, responsiveness, compliance capability, transparent metrics, and a collaborative approach to build the foundation for a strong partnership. We’re built for IT teams that want more than basic support and expect measurable impact. Additionally, we’re an independently owned business.

What is your contract length?

Flexible 1-year or 3-year agreements. Regardless of term or your team’s size, we earn your trust daily through measurable results and reliable support.

Will we have a dedicated point of contact?

Yes. You’ll have a client success manager – your personal advocate – who knows your systems, goals, and challenges inside out. They coordinate support, monitor proactively, and can help you guide long-term IT planning.

How do you measure customer satisfaction?

We track satisfaction through multiple feedback channels to ensure we’re delivering value, including:

  • CSAT: Real-time feedback via BrightGauge on every service interaction.
  • Strategic Business Reviews: During quarterly meetings with your client success manager.
  • NPS: Biannual partner sentiment surveys.
  • Check-ins: During impromptu or tactical conversations.
  • Reviews: Monitoring testimonials and third-party reviews.
How quickly can our team reach a technical expert about an issue?

On average, our co-managed IT partners can connect with a technical expert in just 15 seconds by phone. Clients can also contact us via email, chat, or through our online portal for non-urgent matters.

Support & Capabilities

Do you offer project-based support?

Yes, for our co-managed IT clients. We regularly handle projects from AI implementation to compliance readiness within ongoing partnerships.

Can Teal Co-managed help me with procurement or hardware purchases?

Yes, if you’re a contracted client. Most partners ask us to handle procurement for convenience, but it’s optional and entirely up to you.

Do you support both Macs and PCs?

Yes. We optimize, secure, and integrate Windows and macOS devices – whether your team is all-PC, all-Mac, or mixed.

What tools or platforms does Teal Co-managed work with?

Many, including: Microsoft 365, Azure, Entra ID, Copilot, Google Workspace, KnowBe4, and more. Speak with a technology advisor to learn more about our tools.

Boundaries & Specializations

Do you support companies with a Bring Your Own Device policy?

Not unmanaged BYOD environments. However, we can securely support personal device use by leveraging virtual desktops.

What industries does Teal Co-managed support?

We work with small and mid-sized businesses in finance, healthcare, construction, manufacturing, government contracting, professional services, nonprofits, and associations – regulated and non-regulated.

Getting Started

How can I start a conversation with Teal Co-managed about our IT needs?

If you’re ready to explore how Teal Co-managed can strengthen your IT strategy, call 1-833-367-8325 (1-833-FOR-TEAL) or submit a request to connect with a business technology advisor. We’ll discuss your goals, challenges, and how our co-managed IT services can help you overcome your challenges.

Explore what clients are saying about Teal Co-managed's IT support.

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