Frequently Asked Questions
Teal Co-managed IT Services
Explore answers to frequently asked questions about our co-managed IT support.
Partnership & Process
Q: What makes Teal Co-managed different from other IT service providers?
A: We combine business maturity, responsiveness, compliance capability, transparent metrics, and a collaborative approach to build the foundation for a strong partnership. We’re built for IT teams that want more than basic support and expect measurable impact. Additionally, we’re an independently owned business.
Q: What is your contract length?
A: Flexible 1-year or 3-year agreements. Regardless of term or your team’s size, we earn your trust daily through measurable results and reliable support.
Q: Will we have a dedicated point of contact?
A: Yes. You’ll have a client success manager – your personal advocate – who knows your systems, goals, and challenges inside out. They coordinate support, monitor proactively, and can help you guide long-term IT planning.
Q: How do you measure customer satisfaction?
A: We track satisfaction through multiple feedback channels to ensure we’re delivering value, including:
- CSAT: Real-time feedback via BrightGauge on every service interaction.
- Strategic Business Reviews: During quarterly meetings with your client success manager.
- NPS: Biannual partner sentiment surveys.
- Check-ins: During impromptu or tactical conversations.
- Reviews: Monitoring testimonials and third-party reviews.
Q: How quickly can our team reach a technical expert about an issue?
A: On average, our co-managed IT partners can connect with a technical expert in just 15 seconds by phone. Clients can also contact us via email, chat, or through our online portal for non-urgent matters.
Support & Capabilities
Q: Do you offer project-based support?
A: Yes, for our co-managed IT clients. We regularly handle projects from AI implementation to compliance readiness within ongoing partnerships.
Q: Can Teal Co-managed help me with procurement or hardware purchases?
A: Yes, if you’re a contracted client. Most partners ask us to handle procurement for convenience, but it’s optional and entirely up to you.
Q: Do you support both Macs and PCs?
A: Yes. We optimize, secure, and integrate Windows and macOS devices – whether your team is all-PC, all-Mac, or mixed.
Q: What tools or platforms does Teal Co-managed work with?
A: Many, including: Microsoft 365, Azure, Entra ID, Copilot, Google Workspace, KnowBe4, and more. Speak with a technology advisor to learn more about our tools.
Boundaries & Specializations
Q: Do you support companies with a Bring Your Own Device policy?
A: Not unmanaged BYOD environments. However, we can securely support personal device use by leveraging virtual desktops.
Q: What industries does Teal Co-managed support?
A: We work with small and mid-sized businesses in finance, healthcare, construction, manufacturing, government contracting, professional services, nonprofits, and associations – regulated and non-regulated.
Getting Started
Q: How can I start a conversation with Teal Co-managed about our IT needs?
A: If you’re ready to explore how Teal Co-managed can strengthen your IT strategy, call 1-833-367-8325 (1-833-FOR-TEAL) or submit a request to connect with a business technology advisor. We’ll discuss your goals, challenges, and how our co-managed IT services can help you overcome your challenges.
Explore what clients are saying about Teal Co-managed's IT support.
