Inside Our Co-managed IT Partnership
You’re the Hero in this story…
We’re the partner you need to take on your biggest challenges. No black boxes. No mission creep. Just expert support from a team that makes you look good, backed by execution you can trust.
How do your services support my role as an IT professional?
We help you execute the work that drives your roadmap forward – giving you time to lead, grow, and advance your expertise.
We’ll be right behind you to make sure you look great to your leadership team.
Will I have access to tools, logs, and dashboards?
Absolutely. You’ll have full visibility into everything we manage. From endpoint dashboards to ticketing and backups, nothing lives in a black box. We document everything and share admin-level access when appropriate.
We’re not just another vendor.
You gain a strategic partner with Teal Co-managed on your side.
We align with your vision, support your execution, and strengthen your position.
What happens when something goes wrong?
Our escalation paths are mapped, documented, and followed. We leverage automation to flag critical tickets and route them directly to senior technicians, ensuring the right eyes are on them fast.
You’ll know who’s responsible, when to expect follow-up, and how to track every action along the way.
Does Teal help me make the case for co-managed services internally?
From executive-facing reports to flexible onboarding options, we make it easier to bring other stakeholders on board, including CFOs, COOs, or compliance teams.
We help IT leaders drive gain buy-in regularly.
Real results. Long-term trust.
What kind of technical depth do you bring to the table?
At Teal Co-managed, 95% of our team is made up of technical professionals, not script readers. That means every interaction, from first contact to advanced escalation, connects your team with someone who understands the problem and knows how to solve it, including:
Advisory: Fractional vCIO and vCISO
Engineering: Senior engineers, cybersecurity engineers, command center analysts
Execution: Project managers, platform-certified professionals
We have over 25 years of mid-market experience and carefully match our expertise to your environment. So, your team gets high-quality execution without unnecessary handholding.
See how our QA process guarantees responsive support, fast resolution times, and consistent end-user satisfaction.
Why most IT leaders switch MSPs and choose to stay with us.
Poor Communication & Zero Transparency
“The account manager fails to provide clear and direct information.”
Our client success managers provide clear processes, automated reporting, and regular check-ins. Plus, you have access to tools that give you full visibility into what we’re doing and why.
Dropped Balls & Service Inconsistency
“It’s not about just one or two missed tickets…it’s about the lack of relationship.”
We prioritize execution with defined SLAs, consistent delivery, and automated escalation paths so nothing gets lost. Together, we build consistency, accountability, and trust.
Compliance Uncertainty
“We don’t know what applies to us or how to plan for it.”
We’re compliance experts. We simplify governance with frameworks, consulting, and vCISO guidance. So, you have a clear plan and can budget appropriately.
Unclear Pricing & Scope
“We don’t know what exactly we’re paying for.”
We’re built on effective communication and transparency, not surprise invoices. Just flexible scopes and clear ROI.
How can I be sure you will be different from our last MSP?
We built our partnership model to correct industry missteps like these.
We invest in your success through mature processes, expert support, clear communication, and full transparency. So, you always know where things stand at Teal Co-managed.
Why IT leaders choose us.
We’re built for mid-market complexity. Designed to empower IT leaders. Proven in security, compliance, and execution.
