As a co-managed IT service provider, we are often asked, “How are the services provided?” So, let’s dig into how the right provider will deliver services and how it benefits small and mid-sized businesses.
Spoiler alert: It’s a whole different approach than fully managed IT services.
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Is Your In-house IT Team Overwhelmed? Here’s How Co-managed IT Can Help
Small businesses manage their technology in various ways, from relying on tech-savvy employees to employing dedicated IT managers or small teams.
Regardless of your setup, a solid IT strategy is critical for success.
When your IT team is stretched thin or has gaps in expertise, co-managed IT services can provide you with scalable support that will complement your resources.
Peruse our on-demand IT video collection for more expert insights, tips and strategies.
Myths About Co-managed IT Services
There are quite a few co-managed IT myths that are discussed among SMBs. But the truth is that hiring full-time IT professionals is expensive, especially when budgets are already tight.
Co-managed IT is a more efficient way for IT leaders to gain access to expertise, tools, and scalability – without the high costs of building an entire IT department.
So, don’t let misconceptions hold you back. It may be the perfect solution for your current challenge(s).
How Support is Delivered
How your support looks depends on you and the needs of your current IT team. A trustworthy IT provider will work closely with you to understand your challenges. By doing this, they can create and offer a tailored solution that aligns with your goals.
You define how your co-managed IT service works. Your approach gets documented in a service level agreement (SLA) to ensure everyone understands and upholds their responsibilities.
There are a few common approaches to co-managed IT:
- Your team drives the long-term business strategy.
- Your team manages the day-to-day tactical operations.
- Or a custom-fit approach to meet your nuanced needs.
Every business will choose a route that best suits them. So, it’s essential to understand you and your team’s strengths and weaknesses.
Be wary of any provider that tries to convince you to choose an option you do not stand behind. If you cannot agree on the terms while discussing services, it’s time to look at other options.
Choosing the right co-managed IT partner is crucial to the success and security of your business. Don’t let common red flags go unnoticed!
A Partnership That Drives Success
Co-managed IT support provides your team and the organization with expanded expertise and resources. When done right, it is a collaborative partnership that leads to improved efficiency and cost-effectiveness.